UK national newspaper The Express reports “a huge problem with the operating system that is preventing [users] from accessing the Microsoft Store or Windows Update” and a major response across Twitter and Reddit backs this up.
Windows 10 users affected by this problem are told by the operating system:
“Error encountered. We’ll continue to check daily for newer updates. We couldn’t connect to the update service. We’ll try again later, or you can check now. If it still doesn’t work, make sure that you‘re connected to the Internet.”
A support engineer from Microsoft has also responded to users on Reddit that “Microsoft is aware of this issue and is investigating. We’ll provide more information as it becomes available.”
As for fixes, Softpedia has found a complex workaround which involves changing the DNS settings of affected Windows 10 PCs to Google’s public DNS server but this is unlikely to be something the average user wants to attempt and Softpedia warns “this should only be a temporary solution”.
ZDNet has followed this up saying such a flaw could place the problem on the doorstep of ISPs rather than Microsoft, but it is unclear why ISPs around the world (Comcast, Xfinity and BT Broadband in the UK are among the providers confirming the fault) would all simultaneously have made the same error to cause this.
Needless to say, given the well documented “Software Quality Problem” (in 2018 alone Windows 10 upgrades caused serious problems in January, April, October and November) some may consider a bug which disables Windows 10 updates to be a blessing in disguise.